Contact Us

1. General Information

We place strong importance on clear, reliable, and easily accessible communication for all users of the website.

For any enquiries related to products, orders, delivery, returns, or other services available on the website, customer support from our store is available during business hours.

Our goal is to provide accurate information and efficient assistance throughout every stage of the shopping experience.

2. Orders and Delivery Enquiries

For questions related to an existing order, shipment tracking, or delivery details, customers may contact customer support after receiving order confirmation.

To ensure a faster and more efficient response, customers are encouraged to prepare their order number before contacting support.

3. Returns, Exchanges and Cancellations

For enquiries related to return timeframes, ongoing return requests, exchange options, or order cancellations, customer support is available to assist.

All requests are reviewed carefully and handled in accordance with the relevant procedures published on the website.

4. Product Assistance

If you require assistance before purchasing or have questions regarding materials, dimensions, maintenance, or product use, our customer support team is available to provide additional information.

We aim to help users make informed decisions that best suit their needs.

5. Feedback and Suggestions

Customer feedback and experiences related to products, purchasing processes, or service quality are always welcomed.

Your input helps our store continuously improve processes, product information, and the overall experience provided through the website.

6. Response Time

All enquiries are generally handled in the order they are received.

We aim to respond as quickly as possible during business hours.

If a request requires further review, users will be informed of the next steps and expected processing time.

7. Contact and Support

For any enquiries, customer support is available via the following contact details:

Address: 1224-13 SHIMOKASADA, INABE-CHO, INABE-SHI, MIE 511-0221, JAPAN
Email: questions@oakgetmart.com
Phone: +81 (808) 096 29 38
Business Hours: Monday to Friday, 9:40 AM – 4:40 PM
Service Area: Australia