Order Cancellation Policy

1. Order Cancellation Conditions

• Customers may request order cancellation within 24 hours of payment confirmation, provided the order has not yet been dispatched or fully prepared for dispatch.
• Once this period has passed, or if the order has already been handed over for delivery, cancellation is generally no longer available.
• In such cases, customers are advised to accept the delivery and submit a return request after receiving the item.
• This approach allows our store to maintain an organised logistics process and accurate inventory management while ensuring customer rights within Australia.

2. Cancellation Request Procedure

To request an order cancellation, customers must contact customer support and provide the following details:

Order number
Email address used for purchase
Payment method used or valid proof of payment

After receiving the request, we will review the current order status and inform the customer whether cancellation is possible.

If cancellation is approved, confirmation will be sent via email.

3. Returns & Refunds

After receiving the order, customers may request a return within 15 days.

A return shipping label is included inside the package at the time of delivery.

Once the returned item is received and verified, the refund will be processed within 2–4 business days.

Refunds will be issued using the original payment method. The actual time for funds to be credited may vary depending on the payment provider or financial institution.

Customers will receive an email notification once the refund has been completed.

4. Customer Support

For any enquiries related to orders, cancellations, returns, or refunds, customer support is available during business hours.

Address: 1224-13 SHIMOKASADA, INABE-CHO, INABE-SHI, MIE 511-0221, JAPAN
Email: questions@oakgetmart.com
Phone: +81 (808) 096 29 38
Business Hours: Monday to Friday, 9:40 AM – 4:40 PM
Service Area: Australia